Echarme

Why Choose eCharme

10 simple, yet valid motivating factors
Why choose eCharme? Learn the 10 Reasons to buy your Products on eCharme – Your Online Beauty Shop – versus using one of the numerous competing sites you’ll find on the web. Just like in a real beauty shop, the selection is extensive and you can rest assured in the convenience behind the quality and prices of your order.

Quality in Customer Service

We’re not afraid to state how attentive we are to our clients, and potential new clients. From the moment you land on our site: we are here for you! For any information, doubt, pre-order concern, both while filling your shopping cart and after you’ve completed the order, our Customer Service team is ready to answer any questions and help you out. Your account will show you the updated status of your order. If you’ve chosen not to register, you’ll still receive a confirmation of your order via email, and later, a communication regarding the tracking and delivery of your package. We recommend double-checking you’ve accurately entered your email so you can be sure to receive all the relevant communications to your order. Don’t forget to check your Spam or Junk folder in case you haven’t received anything. (Read our reviewswritten by clients like you regarding the service we offer)

Convenient Prices

Why pay more for a product you can find on eCharme.it for less?
We’re extremely conscientious about the prices we choose for our products, as our business model favors lower margins and higher discounts. This is why we are the most convenient of all beauty shops and one of the strongest players online.

Easy, Quick and Comfortable Shopping

Skip the chaos of overly crowded malls, avoid the city center on the weekends, and instead, sit down, and relax. With just a few simple clicks, you’ll be able to purchase your favorite fragrances and cosmetics.
Find what you need by category, brand or easily enter keywords in the search bar that relate to the product you wish to buy.
Each product page contains various options and related alternatives to the product you’re viewing. Fill your virtual shopping cart, and complete the order following the prompted instructions.
And just like that, the game is done! Soon you’ll receive the order at the comfort of your own home, or wherever you chose to ship to.

Speed: in Order Execution and Delivery

If you place an order Monday through Friday before 14.30, your package will be prepared on the same day and delivered to the courier by 16.00. If instead you complete your purchase after 14.30, or on Saturday or Sunday, your package will be prepared the following morning, or Monday in the case of a weekend.
At the latest you will receive your package within 3 business days, spanning across all of Italy. Keep in mind that deliveries in major cities such as Rome, Bologna, Milan and Naples, excluding unforeseen circumstances, always occur the day after the courier has received the package.
Find out more details by visiting our page about Shipments here.

So Much to Choose From, All the Time You Need

You have all the time in the world to decide on and complete your order, so there’s no need to worry. Our 7.000+ catalog items are in constant growth so we understand if you’re having trouble deciding what to buy. We recommend searching and comparing products using the filter on the left and reading the descriptions, recommended usage, and reviews. Then calmly make a decision without anyone hurrying you. Be aware of the product’s availability on the product page! If you still have questions, remember you can always reach our Customer Service team and ask for a second opinion.

Complete Internal Logistics: Speed, Precision and Reliability

We are very proud of our Team and our well-studied and tested logistics process. Having a dedicated warehouse allows us to monitor and control each and every order prior to sending, so that we can guarantee quality and perfect integrity of the products you receive from us.
We want to improve your buying experience as much as we can, so when possible, we’ll add samples and discounts for future purchases.

Security

We feel very strongly about letting you know that regardless of the type of payment you submit to us, we will never purchase your payment data. Whether you choose to pay with a credit card or PayPal, you’ll always be redirected to their platforms where you can insert payment details into their environments.
Read our Privacy Policyhere.

We’ll Wrap Your Gifts for You

We love being the inspiration behind the gifts you give the people you care about.
Turn any purchase into a gift by adding our Gift box.

Returns and Free Cancellations

If you’ve placed an order by accident, or have simply changed your mind, don’t sweat it. Contact us and we’ll cancel your order immediately. In cases where a PayPal or credit card payment has gone through, your money will be refunded within 14 days of the cancellation request.
Or, did you receive the package and no longer want to keep the merchandise? No problem at all, contact us to return the product absolutely free of cost. Please note, the product must not be used and the original packaging must be intact.
Read more here about Returning a damaged product here.

We Love Our Job

What gives us the extra edge at eCharme is our amazing Team. We’re young, we love our jobs and all the products we work with. Perfume, cosmetics, make-up, accessories and hair products, in that order.
We put in our maximum effort into every little thing we do to so that your purchasing experience, or contact with us, is absolutely perfect. We want to create a relationship with you that lasts over time.
Each day is dedicated towards creating something new or improving a service we already offer. To accomplish this, we engage with consultants and experts in the field, and we perform monthly research, gathering the most information possible, to provide you with the newest solutions, tools and updates to our services.
Our goal is for you to be happy, both with your purchase, but most of all, with the service we bring you.
We invite you once again to follow us on Social Media, including on Facebook and Instagram, and don’t forget to register for our Newsletter so that we can stay connected and always up to date on the latest trends in perfumery and cosmetics.