Return Requests

Information about the returns: if you no longer wish to keep the item, you will have to include the original box and packaging, the item must be intact in all its part. We will not allow you to return the item in the event that you already used it and it does not come with any clear manufacturing defect.

All shipping charges will be covered by CARLOTTA Srl*, and in the case you decide to be refunded, you can expect to get your money back with 14 working days from the date when the courier company receives the package.

Last but not least, we would like to inform you that we are able to guarantee free return service by arranging the collection of the item, for one time only.
In case of collection failure, you will have to bear the cost of the return shipment by sending the goods back on your own to this address with a carrier of your choice:
VIA GIACOMO BRODOLINI 18/20
BOMPORTO 41030 MO - IT
Phone: +39059818358
As soon as we receive the item, we will either proceed with the refund, replacement or directly transfer the amount back to your eCharme account.
Alternatively, only if you decide either to be refunded or to have the money credited to your eCharme account, we can arrange the collection of the item for the second time. The cost of this service it will be automatically deducted from the refund amount.