Shipping Methods

Shipping

All the orders get shipped with Express Delivery Service, this allows us to guarantee a fast and secure delivery.

Processing time of the orders

All the orders received by 2.00 PM, from Monday to Friday, get packed and given to the courier company by 4.00 PM of the same day. Orders received after 2.00 PM, on Saturdays or Sundays get respectively prepared either the following morning or on Mondays.

Orders delivery Times and cost

Orders can be delivered throughout the whole Italian territory, Islands included.

The delivery time may vary in case the address is located in an island or a remote area.

San Marino - the only shipping method available at the moment for this area is Express 1-3 working days

The delivery times shown may vary in the event of exceptional events such as demonstrations/strikes/climate conditions, etc.

* During the summer and on public holidays, deliveries may be delayed, which means that the delivery may take from 2 to 5 business days.

Important Information

Once you’ve completed your order you will receive a confirmation email containing the order summary. As soon as the courier company receives the package, you’ll get another email containing all tracking details so that you can keep monitored the status of your shipment, or directly contact the courier company and ask for additional information.

Recommendations for a safe and fast delivery

At the time of placing the order, please make sure that all the information that you type in is correct; this will help the driver to deliver the package without delays.

To speed up the delivery, we recommend you:

• Entering a delivery address where the recipient can be present or a plce where another chosen person is able to receive your package (please include his/her name in the notes)
• Please also make sure that the name written on the doorbell is the same one reported on your order
• Please include your mobile phone number and make sure it is correct
• Provide with useful notes such as " Near another place/Doorbell/Additional information

If for some reasons, despite all the information provided, the parcel should be kept on hold at the local parcel shop, our customer service will contact you to reschedule the delivery.

Save the eCharme number +39 059 818358 to make sure you don't miss our call.

Speed, Precision and Reliability: these are the features that set us apart.

Our team is at your complete disposal in case you need additional information or clarifications.

Our phone line +39 059 818358 is active from Monday - Friday,10.30AM-12.00PM and 2.00PM-4.00PM.

You’re more than welcome to contact us through our live chat as well.

You can also use the CONTACT US link or via email at info@echarme.it.

Shipping

All the orders get shipped with Express Delivery Service, this allows us to guarantee a fast and secure delivery.

Processing time of the orders

All the orders received by 2.00 PM, from Monday to Friday, get packed and given to the courier company by 4.00 PM of the same day. Orders received after 2.00 PM, on Saturdays or Sundays get respectively prepared either the following morning or on Mondays.

Orders delivery Times and cost

In case the delivery address you chose is located in a remote area or island, we would suggest you contacting our customer service to double check if that particular area can be reached by our courier.

The delivery times indicated may vary in the event of exceptional events such as demonstrations/strikes/climate conditions, etc.

* During the summer and on public holidays, deliveries may be delayed, which means that the delivery may take from 2 to 5 business days.

Important Information

Once you’ve completed your order you will receive a confirmation email containing the order summary. As soon as the courier company receives the package, you’ll get another email containing all tracking details so that you can keep monitored the status of your shipment, or directly contact the courier company and ask for additional information.

Recommendations for a safe and fast delivery

At the time of placing the order, please make sure that all the information that you type in is correct; this will help the driver to deliver the package without delays.

To speed up the delivery, we recommend you:

• Entering a delivery address where the recipient can be present or a place where another chosen person is able to receive your package (please include his/her name in the notes)
• Please also make sure that the name written on the doorbell is the same one reported on your order
• Please include your mobile phone number and make sure it is correct
• Provide with useful notes such as " Near another place/Doorbell/Additional information

If for some reasons, despite all the information provided, the parcel should be kept on hold at the local parcel shop, our customer service will contact you to reschedule the delivery.

Save the eCharme number +39 059 818358 to make sure you don't miss our call.

Monday - Friday,10.30AM-12.00PM and 2.00PM-4.00PM.Speed, Precision and Reliability: these are the features that set us apart.

Our team is at your complete disposal in case you need additional information or clarifications.

Our phone line +39 059 818358 is active from Monday - Friday, 10.30AM-12.00PM and 2.00PM-4.00PM.

You’re more than welcome to contact us through our live chat as well.

You can also use the CONTACT US link or via email at info@echarme.it.